At Shoe Discount Store, we want every step in your footwear journey to be perfect. If your new shoes aren’t the right fit or don’t meet your expectations, our hassle-free returns policy has you covered (literally!).

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original condition (unworn, undamaged, with original tags)
  • In the original packaging (including shoe boxes and dust bags)
  • Accompanied by proof of purchase

Note: For hygiene reasons, insoles from our Accessories category cannot be returned or exchanged unless defective.

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you want a refund or exchange
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the items in their original packaging.
  4. Ship Your Return: Send the package to our warehouse at:
    Shoe Discount Store Returns
    632 Belmar Dr
    Edmond, US 73025
  5. Track Your Return: Keep your shipping receipt until your return is processed.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product. For exchanges, we’ll cover the shipping cost of sending your new item.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive the full item price minus any original shipping costs (unless return is due to our error)

Exchange Process

Want a different size or style? No problem!

  1. Follow the standard return process above, indicating you want an exchange
  2. Specify the new item/size you’d like
  3. We’ll ship your new item once we receive the return
  4. For size exchanges within the same style, we’ll expedite processing

International Returns

For our global customers (excluding parts of Asia and remote areas):

  • You’re responsible for all return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Refunds will be in USD and may be subject to currency fluctuations

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Shoe Discount Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) for return: – [Product Name] (Size: [Size], Color: [Color]) – Reason: [Too small/Too large/Defective/Other] [For exchanges:] I would like to exchange for: – [New Product Name] (Size: [Size], Color: [Color]) Please let me know the next steps. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Need Help?

Our friendly customer service team is here to help with any return questions. Contact us at [email protected] and we’ll get back to you within 24 hours (except weekends).

Remember: We stand behind our products just like we stand behind our promise of quality footwear at discount prices. Happy stepping!