Welcome to Shoe Discount Store’s FAQ section! We’re here to help you with any questions about our products, shipping, returns, and more. Below you’ll find answers to our most common inquiries.
About Our Store
1. What kind of products does Shoe Discount Store offer?
We specialize in discounted footwear and accessories for both men and women, including:
- Boots (ankle, mid, and tall)
- Sandals (flip-flops, heeled, platform, slides)
- Sneakers (high top and low top)
- Casual shoes (flats, loafers, mules, oxfords, boat shoes)
- Accessories (socks, shoe care, insoles, bags, hats, wallets)
2. Where is Shoe Discount Store located?
Our company is based at 632 Belmar Dr, Edmond, US 73025. However, we operate primarily as an online store serving customers worldwide (excluding some Asian and remote regions).
Product Questions
1. How do I know what size to order?
Each product page includes detailed size information. We recommend checking the specific brand’s sizing chart as sizes may vary between manufacturers. If you’re between sizes, we suggest sizing up for comfort.
2. Are your products authentic?
Absolutely! We source all our products directly from manufacturers or authorized distributors. The discounts we offer come from bulk purchasing and special arrangements with our suppliers, not from compromising on quality.
3. Why are some products listed multiple times in the menu?
Some products appear in multiple categories to help customers find what they’re looking for more easily. For example, ankle boots appear under both “Boots” and “Ankle Boots” categories.
Ordering & Payment
1. What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
2. Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all your personal and payment information. We don’t store your full payment details on our servers.
3. Why was my payment declined?
Payment declines can happen for several reasons:
- Insufficient funds in your account
- Your bank’s fraud protection measures
- Incorrect billing information entered
- Card expiration
Shipping & Delivery
1. What shipping options do you offer?
We offer two shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 days after processing)
- Free Shipping: Available on orders over $50 via EMS (15-25 days after processing)
2. Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. During checkout, you’ll be able to see if we ship to your location.
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.
4. What if my package is lost or delayed?
While most packages arrive on time, international shipping can sometimes experience delays. If your package hasn’t arrived within the estimated timeframe, please contact us at [email protected] with your order number, and we’ll investigate with the shipping carrier.
Returns & Exchanges
1. What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, in their original packaging with all tags attached. We’ll refund the purchase price (minus original shipping costs) once we receive and inspect the returned item.
2. How do I initiate a return?
Please email us at [email protected] with your order number and reason for return. We’ll provide return instructions and the appropriate address. Returns sent without authorization may not be accepted.
3. Do you offer exchanges?
Currently, we don’t offer direct exchanges. If you need a different size or color, please return the original item (following our return policy) and place a new order for the item you want.
4. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
Account & Technical Issues
1. How do I reset my password?
On the login page, click “Lost your password” and enter your email address. You’ll receive instructions to create a new password.
2. Can I check out without creating an account?
Yes! You can check out as a guest. However, creating an account lets you track orders, save your information for faster checkout, and view your order history.
3. Why can’t I see some products that were previously available?
Our inventory changes frequently as we offer limited quantities of discounted items. Popular styles may sell out quickly. Sign up for our newsletter to be notified about restocks and new arrivals.
Contact Us
If you have any questions not covered here, please don’t hesitate to contact our customer service team at [email protected]. We’re happy to help!
Last updated: June 2023